CAREERS

CAREER OPPORTUNITIES

LOTUSWEI is the world’s leading floral apothecary, specializing in rare flower essences collected from around the world to help thousands of people experience more happiness, clarity, peace & better sleep.

We value rapid personal growth. This involves getting more comfortable being uncomfortable - looking at your weaknesses, self limiting patterns & the electrifying truth of your greatness. Only apply if you are committed to awakening.

Each of the below positions is very challenging, requiring focus, efficiency & self-initiation. We’re a small, fast-growing company, and we switch gears quickly. We work collaboratively & sift out the best ideas; you have to be willing to put ideas on the table, and not take things personally if they are not implemented.

*Note: we drug-test & perform background-check as part of the application process.

Full Time - In-person - Phoenix, AZ

As a part of LOTUSWEI’s Sales Team, you will play a vital role in creating a worldwide ripple effect of positivity. You’ll be responsible for sharing flower remedies, dark chocolate & herbal tea with current & prospective wholesale partners ~ including wellness centers, retail shops, holistic practitioners, and other business owners.

You’ll provide education on the benefits and application of flower remedies, empowering our partners to integrate them into their practices & businesses effectively.

REQUIREMENTS:

5+ years experience in business development & partnership management
Entrepreneurial minded & driven to provide the best customer service in the world
Desire to constantly evolve current systems to be more efficient and impactful
Ability to work both independently & collaboratively
Familiarity with CRM, shopping cart + inventory tracking systems (Shopify, Klaviyo, Richpanel)
Great phone skills: excellent listening & confidence making cold calls
Wellness-oriented, sales driven & highly strategic
Self-initiated time management
Ability to prioritize and problem solve
Preferred: Have taken flower essences for at least three months
Preferred: Have a specific personal growth practice that you can tell us about

RESPONSIBILITIES:

Build & maintain strong relationships with customers
Research & identify new partnership opportunities
Follow system to guide partners through their first purchase
Provide ongoing support to ensure partners’ success
Collaborate with marketing & product development teams to enhance strategies & training
Use Xero, Shopify, Klaviyo to manage customer information
Create packages based individual partner needs
Manage new product samples for top partners and potential partners
Conduct product/service demonstrations
Collaborate with the team & work to streamline sales processes
Develop sales plan & execute: provide benchmarks/goals & regular reporting

APPLY FOR THIS POSITION

Full Time - In-person - Phoenix, AZ

We pride ourselves on having the best customer service ever! This role requires someone who can build strong relationships with clients & customers, and ensure we exceed service expectations in every interaction.

This position will require Customer Service Support for: LOTUSWEI retail customers, LOTUSWEI’s wholesale clients, SAN Center customers.

IDEAL PERSON FOR THIS POSITION:

Driven to give the best customer service in the world
Motivated self-starter, proactive problem-solver
Tech-savvy, able to figure out new software on the fly
Self-initiated time management & organizational skills
Detail-oriented, strong interpersonal skills
Excellent phone & email manner: excellent listener & confident in making calls
Integrity, follow-through and sense of urgency
Excellent English skills: reading, writing & speaking
Works well independently & collaboratively
Ability to distill information into an archive
Ability to creatively blend customer service & sales
Embraces new tools, technology and software to evolve current systems

EXPERIENCE:

Five years of experience in customer service or community management
Prior experience with: Shopify Ecommerce backend, CRM (Klaviyo), Customer Service Help Desk Software (Richpanel), and inventory tracking systems
Familiarity with Membership & Subscription systems is a plus
Familiarity with LOTUSWEI & SAN Center services is a plus
Preferred: Have taken flower essences for at least three months
Preferred: Have a specific personal growth practice that you can tell us about

RESPONSIBILITIES:

Deliver over-the-top customer support that blows our community away
Respond to customer requests with concise, clear & fair communication through phone, text, Whatsapp and email
Check order statuses to make sure all orders are addressed & shipped promptly
Remedy any order mistakes in a timely manner
Develop a comprehensive understanding of digital resources to recommend products, services & education materials that are genuinely helpful to our clients & customers
Collaborate with the team to ensure timely completion of projects
Constantly find ways to improve systems & streamline processes to improve efficiency
Weekly reporting

APPLY FOR THIS POSITION